| 1. How do I put together my reusable balloon cluster kit? |
Your cluster kit instructions should be in your box. However here is a link to our you tube video instruction https//.youtube.com/channel/UCK86PcvZPQM2ApDCseQTigw |
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| 2. What is the return address to send items back? |
All items being returned must be authorized and are subject to a 15% return fee. Please call or email to receive your return form. 877-324-2590 |
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| 3. How will my shipment be sent? |
At Autodealersupplies we use all types of shipping. We strive for accuracy as well as keeping shipping costs down for everyone. Your package may be delivered bu UPS, Fedex or USPS |
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| 4. When will my order arrive? |
Orders ship the same day or the next business day depending on the time they are placed. We try to ship from the closest fulfillment center nearest you. Most orders arrive in 1-3 business days |
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| 5. Will everything come in one package? |
Our site lists approximately 2500 products so you may have multiple packages or deliveries. All should arrive in 3-5 business days..except during the Holiday season. |
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| 6. Is there a proof cost for custom items? |
If an order is placed there is no proof charge. If a proof is made an an order is cancelled, there may be a proof charge.
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| 7. Is there a restock charge for new returned items? |
Yes..but only for new returned items ..not defective merchandise. The fee is 15% of the cost of the item. Shipping is nonrefundable for items just not wanted, Many items are drop shipped from factories that charge us a restock fee, and as a |
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| 8. Is there a minimum order? |
No |
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| 9. When will you ship my order? |
Orders received by 6:00 pm eastern time will be shipped out the next business day. |
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